Support

At Abba Medix, we respect our Veteran patients and support them through their patient journey. All products from Abba Medix are covered under direct billing through Veterans Affairs Canada. As a Veteran patient, you are eligible to order your first 90 grams of medical cannabis while waiting for your VAC approval. Please include your K number and indicate that you are a Veteran on the Abba Medix Registration Form.  If you qualify for coverage beyond 3 grams a day but need to order more than your covered amount, the 50% discount also applies.

Abba Medix and Canada House Clinics are a wholly owned subsidiaries of MTL Cannabis Corp.

Canada House Clinics offers qualified healthcare practitioners who can help you manage your health and wellness needs with medical cannabis. There is also a team of administrators who help with your medical cannabis documentation.

Any active service military personnel who has been injured and is authorized to use medical cannabis, but is not eligible for coverage through insurance, will receive 50% off any medical cannabis products at Abba Medix.

For retired/ released veterans without qualified coverage, Abba Medix also extends a 50% discount to all Abba Medix products.

Yes. Our Compassionate Care program is designed to help with accessibility for patients who require additional support. It allows patients living on disability or similar low-income government subsidy programs to receive a 15% price reduction on all our medical cannabis products. In order to qualify, an individual’s annual income must be $32,000 or less. Patients are required to annually provide proof of income (such as a Notice of Assessment).

Patients 18 years of age or younger, automatically qualify for the Compassionate Care Program.

This program is not a retroactive program and the Compassionate Care pricing is applied to orders once the patient is approved. Abba Medix reserves the right to include limitations to the program such as eligible strains and quantity. Abba Medix reserves the right to change or cancel this program at any time. This offer cannot be combined with any other discount or promotion.

At Abba Medix, we understand that some of our senior patients over the age of 65 that are not eligible for our Compassionate Care Program will automatically be eligible for a senior’s discount of 10% on all our medical cannabis products.

Abba Medix reserves the right at any time to limit the size of this program and limit the eligible strains.  Abba Medix reserves the right to change or cancel this program at any time. This offer cannot be combined with any other discount or promotion.

At Abba Medix, we know there are challenges that come with being a first responder and medical cannabis can help with health and wellness. For our First Responder Patients, we offer a 20% on all our medical cannabis products.  Proof of employment as a Firefighter, Police Officer, or Paramedic is required (badge, certificate, or letter of employment).

This program is not a retroactive program and the pricing is applied to orders once the patient is approved. Abba Medix reserves the right to include limitations to the program such as eligible strains and quantity.  Abba Medix reserves the right to change or cancel this program at any time. This offer cannot be combined with any other discount or promotion.

In Canada, GST and HST apply to medical cannabis sales. However, medical cannabis is tax-deductible and can be claimed as a medical expense (line 320-321) when filing your taxes. Speak to your financial advisor for more information.

Once your application has been approved, you can order through our online client portal or call us at 1-844-696-3349 to speak our Customer Care Team.

To place your first online order, refer to the “Welcome to Abba Medix” email you received, which contains your Client ID and a direct link to our client portal.  You will be required to set up a password.  Once your profile is set up, you can place orders online anytime.

We accept Visa, Visa Debit, Mastercard and Mastercard Debit.

We offer Canada Post (currently on strike), Purolator, and UPS.

To help with your delivery experience, UPS offers the ability to manage your orders through UPS My Choice.

Some of the features of UPS My Choice® include:

• Hold for Will Call (UPS Customer Center)
• Have your package delivered on another day
• Deliver to a UPS Access Point™
• Delivery Alerts
• Delivery Planner
• Estimated Delivery Time
• Confirmed Delivery Window

Note: Some options may not be available for every delivery. UPS may use discretion and deliver to an Access Point. Some of these features are available for a small fee. For more information, visit: https://www.ups.com/ca/en/track/ups-my-choice

You can sign up for UPS MY CHOICE by clicking t UPS My Choice® page,

• Select Sign Up.
• Create a user ID and password
• Enter your name and address
• A verification email is received to complete the setup process.

We offer free shipping with Canada Post for all orders over $100 before taxes, and after discounts. Purolator and UPS shipping rates are determined by weight, size, and destination. If you have any questions, please contact our customer service team at 1-844-696-3349 or email customerservice@abbamedix.com.

Orders are shipped out by at least 2-3 business days.

Best efforts are made to reduce this time to our normal 1-2 days. We are experiencing a higher volume of new patients and working on solutions to reduce this time. Please remember that all shipping times are estimates and can be subject to delays, which can vary by courier.

Abba Medix offers direct billing options for non-group insurance. We help clients who have benefits through Workers’ Compensation, WSIB, and Injury lawyers.

No more out-of-pocket expenses—your medical cannabis is billed directly to your insurance.

In Québec, we support and offer direct billing to clients with coverage through the public organizations, CNESST & IVAC.

CNESST (commission des normes, de l’équité, de la santé et de la sécurité au travail) is an organisation that administers workers’ compensation benefits.

IVAC (Indemnisation des victimes d’actes criminels) is an agency that supports victims of crime.

They offer medical cannabis coverage for clients who qualify and currently have active files. Abba Medix is proud to be a registered licensed producer with these public organizations. We will bill your provider directly, saving you time and stress.

Contact us today at customerservice@abbamedix.com or 1-844-696-3349 to learn more!

Once your order has been shipped, you will receive an email with your tracking information.